My experience once again with kia service department has been poor currently my car is in the shop no one really answers to phone and have to call multiple times throughout the day to get someone to pick up and service advisor very minimally contacts me about my service. my car is been shop for about almost 2 weeks and they cant seem to find the problem about my car even though its really noticeable even a independent mechanic noticed.
Husband just bought a truck from them after they harassed him for weeks about it. He drove over 2 hours to drive it. However, the pictures posted online were crap. One wheel was totally messed up, and he was told they would even replace it. Fast forward a bit over a week, and already some hose went out, and he was told, “Oh well.” Also, no call back about the wheel to be replaced. On top of the promise to fix note was not being followed through with. He is told to call and gets the runaround as well as back ... Read More Full review text opened.DealerRater - Jun 14, 2025
Husband just bought a truck from them after they harassed him for weeks about it. He drove over 2 hours to drive it. However, the pictures posted online were crap. One wheel was totally messed up, and he was told they would even replace it. Fast forward a bit over a week, and already some hose went out, and he was told, “Oh well.” Also, no call back about the wheel to be replaced. On top of the promise to fix note was not being followed through with. He is told to call and gets the runaround as well as back and forth yes/no about the wheels being fixed. Liars and all about getting your money and talking salesmen till it rolls off the lot. Let’s not start about the GM. What a joke! They also say one thing and then never call back even when he says he will. I’d walk before I ever buy a car from them and will never say anything nice or refer them.
Since I can’t respond to what the reply was I’ll add… Derick the GM my husband has called you as well as other multiple times and get no call back so funny you would reply with that. I believe the legal term for what your business is doing is called “Predatory lending,” I sure hope this gets resolved as the next step is to get our lawyer involved. This is ridiculous as you know he has called you but yet refuse to call him back.
Days of still trying to call this GM again as was told to do so and no call back.
I just wanted. To let you know that keeper Kia on gafaster road would did an outstanding job on my service this weekend on Saturday. They were very nice, very helpful and just went out of their way to be 5 star. Especially the service person. He was amazing.
Worked with the ever amazing Shannah she went off of her way to accommodate our needs and expectations. Followed up on all our requests and questions. Definitely would purchase a car from her again. If looking for a vehicle pay her a visit.
I worked with Shawna today looking for a new vehicle. She was fun to work with hassle free and made the entire experience seamless! Thank you Shawna for helping me find my new to me Sportage!
Even though we didn't end up purchasing from here. I'd like to give a huge shout out to our salesman, Nick! He was well-informed, professional, and talked to us like people, not customers. This will be my first stop the next time I'm in the market for a vehicle.
Absolutely thrilled with my experience at Kiefer Kia in Eugene! From the moment I walked in, I was impressed by how clean and welcoming the dealership was. Every single person I interacted with was kind, professional, and genuinely helpful.
A special shoutout to Jordan, my sales rep, who was incredibly knowledgeable, understanding, patient, and never pushy. He made the whole process smooth and stress-free. And Tanner in finance was just as amazing—transparent, efficient, and trustworthy. He walked me through every step with clarity and care.
They truly went above and beyond to make sure I felt comfortable, informed, and ... Read More Full review text opened.Google - May 22, 2025
Absolutely thrilled with my experience at Kiefer Kia in Eugene! From the moment I walked in, I was impressed by how clean and welcoming the dealership was. Every single person I interacted with was kind, professional, and genuinely helpful.
A special shoutout to Jordan, my sales rep, who was incredibly knowledgeable, understanding, patient, and never pushy. He made the whole process smooth and stress-free. And Tanner in finance was just as amazing—transparent, efficient, and trustworthy. He walked me through every step with clarity and care.
They truly went above and beyond to make sure I felt comfortable, informed, and completely confident in my purchase. It didn’t feel like the typical car dealership experience at all—it felt safe, honest, and easy. Highly recommend Kiefer Kia and their stellar team!
The collision center staff provided impeccable service and delivered above and beyond my expectations. Jose and Josh executed every detail with efficiency and precision in a timely manner.
I'm not one who usually goes to the dealership; but, my car's problem involved an electrical issue in my hybrid of which some was still under warrenty. The service team was quick & thorough. I received an update within a few hours. I was impressed with their timeliness. I did need to rent a vehicle while mine was being fixed--would have been nice to have that comped or given a loaner.
My husband & I went to see Nick at Kiefer Kia, he was absolutely amazing! After being told no everywhere else we tried, Nick and their finance manager really did everything in their power to help us out of our old crappy car deal. They got us into a 25 Telluride & we are in love! Nick & Kiefer Kia are the only place we will go to for any sort of car deal from here on out. I highly suggest them, they go the extra mile for you.
Welcome to Kiefer Kia, your trusted Kia dealership in Eugene, Oregon. For years, we’ve been serving the Eugene community and surrounding areas with exceptional Kia vehicles, outstanding customer service, and comprehensive automotive solutions. Whether you’re looking for a sleek new Kia K4, an eco-friendly Kia Niro, or a certified pre-owned vehicle, our team is here to help you find the perfect car for your lifestyle and budget. As Eugene’s premier Kia dealership, we pride ourselves on creating a welcoming, pressure-free environment where your satisfaction is our top priority.
At Kiefer Kia, we maintain an extensive selection of the latest Kia models to meet every driver’s needs. Our showroom features the complete lineup of new Kia vehicles, including the innovative K4 sedan and the versatile Sportage, available in both hybrid and plug-in hybrid configurations. For families seeking more space, we offer the sophisticated Sorento, including hybrid and PHEV options, and the award-winning Telluride SUV. The iconic Soul continues to charm drivers with its unique style, while our eco-conscious customers can choose from the efficient Niro family – available in hybrid, plug-in hybrid, and all-electric variants. For those ready to embrace the future of driving, we proudly showcase the cutting-edge EV6 and the all-new EV9 electric SUVs. And for those needing maximum versatility, the new Carnival Hybrid offers the perfect blend of style, space, and efficiency.
Each vehicle in our inventory comes with Kia’s industry-leading warranty coverage, giving you peace of mind for years to come. Our knowledgeable sales team stays up-to-date with the latest Kia technologies and features, ensuring you receive expert guidance throughout your car-buying journey.
Looking for a quality pre-owned vehicle? Our Eugene dealership maintains a carefully curated selection of used cars, trucks, and SUVs. Every pre-owned vehicle in our inventory undergoes a comprehensive multi-point inspection to ensure reliability and safety. We offer certified pre-owned Kia vehicles that come with additional warranty coverage and benefits, providing extra confidence in your purchase.
Our used inventory includes not only Kia models but also a diverse selection of other makes and brands, all priced competitively for the Eugene market. We regularly update our pre-owned inventory, so you’ll always find fresh options to consider. Our team can help you compare different models, understand vehicle histories, and find the perfect match for your needs and budget.
We believe in making Kia ownership accessible to everyone in Oregon. That’s why we regularly offer competitive specials and deals on new and used vehicles. Our special offers include lease deals on popular models like the Sportage and Telluride, cash-back incentives on select vehicles, and exclusive financing rates for qualified buyers.
We also feature seasonal promotions, holiday specials, and manufacturer incentives throughout the year. Our sales team stays informed about the latest Kia promotions and can help you combine available offers to maximize your savings. Whether you’re a first-time buyer, a college graduate, or a military member, we’ll work to find the best deals and programs for your situation.
Your Kia deserves expert care, and our state-of-the-art service center in Eugene delivers exactly that. Our factory-trained technicians specialize in Kia vehicles and use genuine Kia parts to maintain your car’s performance, reliability, and value. From routine maintenance like oil changes and tire rotations to collision repairs and complex mechanical work, we handle everything your Kia needs.
We make servicing your vehicle convenient with:
Our service team stays current with the latest Kia service bulletins and technical updates, ensuring your vehicle receives the most up-to-date care possible. We also specialize in maintaining hybrid, plug-in hybrid, and electric Kia models, with the specific expertise these advanced powertrains require.
Financing your new or used Kia should be straightforward and stress-free. That’s why we’ve built relationships with multiple lenders to offer competitive financing options that fit your budget. Our finance team works with you to understand your needs and present the best options, whether you’re interested in purchasing or leasing.
We offer:
Our online tools make it easy to get started – you can apply for financing, value your trade-in, and calculate payments from the comfort of your home. When you visit our dealership, we’ll walk you through every step of the process, ensuring you understand all terms and options before making a decision.
From our convenient location in Eugene, Kiefer Kia proudly serves communities throughout Oregon. We understand that buying a car is a significant decision, and we’re honored to be the trusted Kia dealer for so many Oregon families.
Our commitment to the Oregon community extends beyond car sales. We actively participate in local events, support community initiatives, and strive to be a responsible corporate citizen. Whether you’re just down the street or driving from Albany or Corvallis, we’ll make your visit worth the trip with our exceptional service and extensive inventory.
Visit us today at Kiefer Kia in Eugene to experience the difference that comes with choosing a customer-focused, community-oriented dealership. We’re here to exceed your expectations and help you join the growing family of satisfied Kia owners in Oregon.
If you’ve already visited Kiefer Kia, please leave us a review!
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