Customer Testimonials

Took car in for service. Had medical emergency in a.m. and changed apps to p.m. Signed the change oil service document. I screwed up because of my stressful morning and signed for $255 order. Several hours later, we discovered that our car had been serviced. The service bill was $275! They said that they needed to treat the fuel system to extend the life of the vehicle at a cost of $99.89. Our K4 with 4200 miles, averaging 38.3 mpg should not have required this! We will not return to this inept service department.

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The sales staff were friendly and professional during the process, which makes the rest of this more frustrating. Key details were not handled properly at delivery. I had understood there would be a second key—there wasn’t. The car was delivered with about a quarter tank of gas. And I had to specifically ask for the charging cable, which should have been included upfront. What matters more is how it was handled after the sale. I raised these concerns and did get responses, but only after repeated follow-up on my end, and without any meaningful resolution. I was told ... Read More

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DealerRater - Apr 27, 2026

The sales staff were friendly and professional during the process, which makes the rest of this more frustrating. Key details were not handled properly at delivery. I had understood there would be a second key—there wasn’t. The car was delivered with about a quarter tank of gas. And I had to specifically ask for the charging cable, which should have been included upfront. What matters more is how it was handled after the sale. I raised these concerns and did get responses, but only after repeated follow-up on my end, and without any meaningful resolution. I was told a manager would connect with the GM and get back to me, which ultimately led to being referred to a third-party locksmith and told to pay for a second key myself. Being told to cover the cost after escalation was presented as a resolution was particularly disappointing. The issue isn’t the items themselves—it’s the lack of accountability and clear communication once the deal is done.

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Just had a great experience visiting their new service department. Fast and fair service. Would come back

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I would like to give a huge positive and grateful thank you to Roy the service manager for helping me with a longntime expensive problem with my car door that wasn't fixed the first time that cost me a fortune...Today Roy made it right!!! Excellent job to him and his entire parts depart,department.

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I purchased a brand new 2025 Kia K5 GT. I followed all the recommended break in suggestions to a T. My first break in period oil change was great. Then i took my car in for its 5,000 mile oil change and was told they found metal shavings in my oil. I was VERY concerned about this as i have only had the car 8 months. They allowed me to take it home with limited driving recommendation and said they wanted me to bring it back and made me an appointment to do so. I brought it back in and they confirmed that ... Read More

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DealerRater - Nov 19, 2025

I purchased a brand new 2025 Kia K5 GT. I followed all the recommended break in suggestions to a T. My first break in period oil change was great. Then i took my car in for its 5,000 mile oil change and was told they found metal shavings in my oil. I was VERY concerned about this as i have only had the car 8 months. They allowed me to take it home with limited driving recommendation and said they wanted me to bring it back and made me an appointment to do so. I brought it back in and they confirmed that it still has metal shavings in it and that they would need to keep the car to see if it was "normal" or not. And if it was not "normal" they would open a claim to get it covered and see what was going on. Now this being my first new car, i was very upset and sad that this was happening, but felt a bit of comfort knowing that since this was a new car with such a great warranty, that all issues would be fixed and covered. That is why i bought a new car. So that i could have peace of mind if something goes wrong. I asked them how long they would have my car and i was told by Kia that it could take them 3 weeks to get a claim approved or it could take 8 months as there are 100s of KIA dealerships and only once Techline. I cannot be without a car as i am a caregiver and i need a vehicle to transport my patient. My patient has a lot of appointments and a surgery coming up so i asked about them getting me into a rental while my car is being kept at their cost as this is certainly not any fault of mine and i should not be paying for any of this. I was told that this dealership does not have loaner or rental cars due to some past bad experiences with other customers but that KIA will pay for a rental up to $45 a day, but only if its a covered issue and i would have to wait for them to decide if this is normal or not. They say i can pay for a rental myself and they would reimburse me "IF" its a covered issue but i cannot afford to pay for a rental and should not have to. I have to say this is HORRIBLE customer service for someone who just bought a new car and we all know that metal shavings in oil is most definitely not normal, especially at 8 months old and 5,000 miles! I have to call every day to find out the status of my vehicle, and every day i get told they will call me back and they never do. So far they have only said that they have sent pictures to Techline, and Techline asked for a video? It's been 8 days since they have had my vehicle.

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My experience at this service center was extremely disappointing. Over the course of more than a month, I received no proactive updates about my vehicle. I had to initiate every call myself just to get basic information. Jeff, the service advisor, showed little interest in assisting me or ensuring I was taken care of. The lack of communication and customer service made this the worst experience I’ve had with any service center.

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My experience once again with kia service department has been poor currently my car is in the shop no one really answers to phone and have to call multiple times throughout the day to get someone to pick up and service advisor very minimally contacts me about my service. my car is been shop for about almost 2 weeks and they cant seem to find the problem about my car even though its really noticeable even a independent mechanic noticed.

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Husband just bought a truck from them after they harassed him for weeks about it. He drove over 2 hours to drive it. However, the pictures posted online were crap. One wheel was totally messed up, and he was told they would even replace it. Fast forward a bit over a week, and already some hose went out, and he was told, “Oh well.” Also, no call back about the wheel to be replaced. On top of the promise to fix note was not being followed through with. He is told to call and gets the runaround as well as back ... Read More

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DealerRater - Jun 13, 2025

Husband just bought a truck from them after they harassed him for weeks about it. He drove over 2 hours to drive it. However, the pictures posted online were crap. One wheel was totally messed up, and he was told they would even replace it. Fast forward a bit over a week, and already some hose went out, and he was told, “Oh well.” Also, no call back about the wheel to be replaced. On top of the promise to fix note was not being followed through with. He is told to call and gets the runaround as well as back and forth yes/no about the wheels being fixed. Liars and all about getting your money and talking salesmen till it rolls off the lot. Let’s not start about the GM. What a joke! They also say one thing and then never call back even when he says he will. I’d walk before I ever buy a car from them and will never say anything nice or refer them. Since I can’t respond to what the reply was I’ll add… Derick the GM my husband has called you as well as other multiple times and get no call back so funny you would reply with that. I believe the legal term for what your business is doing is called “Predatory lending,” I sure hope this gets resolved as the next step is to get our lawyer involved. This is ridiculous as you know he has called you but yet refuse to call him back. Days of still trying to call this GM again as was told to do so and no call back.

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I just wanted. To let you know that keeper Kia on gafaster road would did an outstanding job on my service this weekend on Saturday. They were very nice, very helpful and just went out of their way to be 5 star. Especially the service person. He was amazing.

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