Customer Testimonials
Overall the experience was pretty good! My sales guy Cruz was fairly new but was very nice and helpful! I was not happy with the 12 credit inquiries, especially since I was told I was already approved prior to coming in for my scheduled appointment. If I had known they were going to do that, I would have used my own credit approval I came in with. I gave them the opportunity to give me a better rate (which they did) but at the expense of multiple hits to my credit which I don’t approve of but it is what ...
So nice Very caring Did the service for a 35000 check up in 45 minutes I wouldn’t go anywhere else I owned this car 7 years and they are the best
I went to Keifer Kia because they were the only ones in town who offered tire rotation with an oil change. While there I was told there were a number of recall issues for my vehicle and asked if I wanted them to take care of those. When I came back and had them taken care of the service techs were thorough and efficient. They finished in an afternoon what they originally thought would take them much longer.
The service writers at kiefer Kia had great customer service. They changed the oil and serviced my soul in an excellent manner. I love my car!!
I had an excellent experience with Kiefer Kia. I would highly recommend them again due to their excellent customer service and price. Our salesman did an excellent job getting the price down for us.
First I’d like to say I’m a lifelong Mercedes owner. I like a solid vehicle and I’m willing to pay for a quiet cabin and a door that sounds solid when you close it! I found those qualities, and more, in the Kia Telluride! What a beautiful vehicle! Another thing I like about Mercedes is the no hassle, low pressure of their sales staff. I must admit I was nervous to be entering the Kia lot, as I was completely expecting to be ravaged by a starving flock of piranhas! I quickly discovered my experience would be ...
We were very pleased with the service we received. Marco was great! He went out of his way to make sure it was what we wanted. We are pleased with the car too.
Very friendly and easy to work with. Our sales person, Sam, was so very helpful and personable. We bought the Kia Sportage. Love it so far.
They picked up my car and completed an oil change. They were fast and kept me updated on the status of my car. They dropped my car off to me when done.
My service person Heather was knowledgeable The communication was great. Fast friendly service department and they send a video of the cars progress while waiting.
Excellent customer service! This was by far the most pleasant experience buying a car. I never felt pressured into higher trims or models. I will definitely be referring friends and family to go talk to Samantha Long at Kiefer Kia!
We sold our vehicle to Kiefer Kia for a fair price thanks to Brandon Jackson. We will keep him in mind for our future transactions.
We had a very pleasant experience with buying our new car the salesperson listened to our offer and we were able to agree in a short time.
It was easy to make an appointment. They got me in and out quicker than expected. Staff was friendly and answered all my questions. The waiting area was clean and social distancing was not a problem. Very positive experience.
We stopped by without an appointment on Christmas Eve and they took great care of us! Thank you Brandon J. and team! This is our second Kiefer Kia car and we love it! Merry Christmas!
I got an Oil change and car software update. Well done. I appreciate being in contact my phone texting. Also got a quote for new tires.
Everything was very nice. Service staff was friendly and very helpful. Overall experience was great. Will recommend all my friends to visit and purchase a Kia
AWESOME. Simply awesome In all likelihood I will buy my next car from this dealership. They are a rare diamond. 100 present on board with you every step!
I am always happily surprised at the cost and speed of service at this dealership. I will definitely continue to come here for service & sales .
Buying a car usually takes all day. Kiefer Kia had me in and out in less than 2 hours. Everyone was so helpful and professional. Great car-buying experience!
First service on our 2020 KIA. Service advisor was courteous from start to finish. Even with the virus precautions, there was still a place to sit while enjoying my breakfast. Even though I showed up early, I was promptly addressed, she showed interest on what I needed, and it went from there and very smoothly.
Staff was great. It was fast and friendly. They got me out quick so I can make my next appointment. This is why I always choose Kiefer Kia.
Fantastic Service! Friendly staff! Fair Price! Great place to go. I would recommend it to friends and family. And I have! Bought our new Telluride there and couldn’t be happier!
The salespersons and the general manager were very helpful in explaining the different options with the Kia Soul. I have looked at other cars at different dealers but Kiefer was the most helpful.
We have bought at least 7 cars in the past 15 years and this was the best experience we have ever had at a car dealership. Thank you to Dante, our sales person, Rod Jackson, and the great finance manager. Everyone was professional, friendly, and performed their duties promptly. We got there at 2:30 pm, and we were on the road with our new car by 5 pm. Fastest sale we have ever had!
Customer service is tops here as is the care of my car. I can always rely on the services to be thorough and effective. Steve kept me apprised of the details -- he was very polite ... and charming!
Very good service I would highly recommend this dealership Friendly and helpful as I was on a trip far from home and needed help Thanks
service was done in a timely manner. My service agent, Jeff, kept me apprised of everything via text. Services well priced. Getting checked in was efficient and she was very welcoming.
100% awesome use it over and over again mark was very kindly and very understanding. Did very I ask, I new he was the person to buy a car from.
Staff very knowledgeable about which car would fit our best interest. Attentive and very professional team. The process of buying our new car was smooth. Would recommend this dealership.
Great service, always treated kindly and explain any questions asked. Ron has a great team👍 Would recommend using this dealership to anyone looking for a purchase or service.
I am just getting to know this dealership, but so far the staff has been friendly, knowledgeable, and accommodating. I appreciate their willingness to help in areas that are new to me.
I asked if the wheel rotation was done at the last service - she said she didn't know. Wouldn't that be in the computer system?
Heather was accommodating and awesome. Isaac did a great job. Fast, efficient. In and out. They diagnosed the problem quickly with my tire. Fixed it quickly. Thank you Kiefer Kia of Eugene!
Always super helpful and caring towards me and my vehicle. Staff is vey friendly and knowledgeable always answer all the questions I have. Would recommend
Great service and timely service my engine was under warranty recall and they put in a brand new engine in less than a week and a rental car for free. What's not to be happy about? Runs great now.
In a time of pandemic and fear I found a little moment of what America used to represent. Kiefer Kia service department was courteous, mindful of how important ny time is and scheduled a ride home with LYFT and then in a timely manner did my recall repairs. I was pleasantly surprises.
The staff at Kia Kiefer were professional, and provided me with excellent customer service. This was the most efficient car buying process I have ever experienced.
Very easy to deal great staff very helpful. Got the work done faster then the estimate. Do glad that I bought my car from them service is first rate.
They were very helpful & very nice! They got me in as soon as possible for service & I appreciate that very much! They were very considerate!
Very easy to make the service appt for oil change and they were ready me when I arrived. My car was complete ahead of schedule. Super easy and friendly service!
Great fast service. Got the car I wanted and a fair deal for my trade in. Brandon was great to work with, as were the other people involved.
Great service very prompt and communicative. I appreciated the valet service and the video update I received during the process of getting my car serviced!
Alternator bolt fixed in Portland, came loose again. Fixed it told me about the GDI problem. Had the service performed and now my car sounds, feels and drives like I just drove it off the showroom floor! Thanks Gabriel@
Wish there was wat to send to another phone to. They did very good job here to thanks for there time very happy to get a new car or have XM radio in it
I love this place! They take real good care of me and my car! They took my car in and changed the oil and washed my car.
Had oil change done. Dealership was very clean and all the staff very friendly. Work done on time and to satisfaction. They even washed the vehicle before we left Will continue to use them.
Hello, Second Kia purchase from Kiefer Kia, Eugene. Excellent experience buying both times. My wife and I really enjoyed driving our 2013 Optima SE T-GDI for 3 years. Service for oil changes/ maintaining is always great. Gabrial in service dept. is always very helpful and great at his job. He has answered many questions for us. He really seems truly happy to help. Brandon and Rod helped us with both cars we've purchased. Great experience both times. Very nice getting to know them through our car purchases. Ben finished our paperwork up and got us out the door. We were not ...
Great friendly people. Brett called me back and Maria helped me. Was good team work. Got the car I wanted and Brett showed me all the features
Eddy and team has done an amazing job with my car. I had my breaks done and air conditioning. We are completely comfortable in the car. Thank you
The employees, especially Gabriel, at this dealership are rare and phenominal. 300 miles from home my engine quickly drained of oil and seized the engine. My thought was the if i had to replace the engine it would be cheaper to pay the car off and start over. To my surprise Gabriel and i am sure the tech anylizing the damage informed me the oil plug was not put back in correctly. A call was made on my behalf, I was notified who to contact in the oil change company claims department. To my surprise the claims department said they received ...
Own a 2011 Sorento. Took it in for servicing. It was serviced in a timely manner. Our service rep, Eddie, handled everything from start to finish. Excellent service all around. Love our Sorento!
I am very pleased with the service I received during my recent visit. My service guy was absolutely on spot with all needed service and did his best to see to my cars needs at 30000 miles. I am very appreciative of the inspection veo and all of the explanation and details of what was being done to my car. They found time to do everything needed for my 30000 mile service even though I had only scheduled an oil change. Best service I have had in Oregon yet. Thank you for allowing me to do this review. I would give Keiffer ...
Had a great experience there. Really polite service dept very happy would recommend to all my family and friends Best new car ever we Love it
Outstanding in selling us our new vehicle. Made buying easy and ensured we understood all steps in the buying process. Thank you! Will recommend to others!
I adore my Kia! Kiefer Kia has always done an amazing job with any service I’ve ever had done. I got my first tune up at 88,000 miles and had way more work needed on my car than I anticipated. I was in a super tight spot financially and Gabriel, my service provider, really worked hard to make sure my car was safe for me to be driving. Without his thoughtfulness, I am unsure how I would have made it work. I really appreciate all his hard work and efforts to make my car safe. He did such a great ...
So glad that we have a good Kia dealership in town.everytime I go I have a great experience with the service department.yesterday was no different.took my forte in for a recall on a tailight.fixed promptly,and they found another part that was a recall and replaced it too.they are a friendly and knowledgeable service department.
I rolled into Kiefer after a bad experience in the Southern Oregon Dealership, with a engine issue due to bad Recall work. Eddie, the Service writer was SOOO awesome going through all the steps to get the paperwork and calls done for Kia to replace the engine! I don't know what i would have done without Kiefer and the service department, I owe you more than I could ever repay, you saved this Veterans butt!!!! God Bless and you now have a customer for life!
The sales reps and manager did a great job working with me to find what I was looking for they went over and beyond great people
I am very pleased with the service of my 2013 Kia your service department is amazing my advisor was amazing you’ll have my business for a long time
The whole service was about an hour. I went and had breakfast and by the time I returned the service was done. People are always friendly and no bs.
The experience of buying a car through Kiefer was a good one. There was no pressure to buy and they kept within our budget. Ray Lopez did a wonderful job.
Samantha Ling was great to work with, even though I missed seeing Josh at the counter. It took longer than usual but samantha was handling the customer pressure very well. I wish there was a price break for returning customers for oil changes.
The service I receive is amazing. They are very friendly & knowledgeable whenever I go there. They explain what was done & even walked me to my car..I also appreciate the washing and vacuuming of my car which is a nice added touch. This time I worked with Gabriel and he was awesome. So personable and outgoing as well as attentive..I have had wonderful experiences with them & enjoy working with them..
Everyone so nice and not pushy at all. They are knowledgable at the one in Eugene Oregon esp with the new features on the telluride! Kudos to Rod and his very helpful son there and Marie!
Had a tumultuous 2 years after buying my Soul. My car was not driven a lot. Service department was helpful in thinking my issues through and getting things taken care of so it is back to peak performance
I got in real quick and I didn't have an appointment that really helped so I could continue with my day it really helped
Attentive staff, suggested two types of filters that needed to be replaced, rotated the tires and looked at factory updates that were needed as well as the oil change.
I'd like to give a shout out to Kia on 7th Ave. In Eugene for helping out a gal just short of a breakdown.They stopped what they were doing to help me out when I stopped in without an appt. THANKS GUYS! Deb A.
Most amazing personalities business ethics business ethics and knowledge of vehicles. The service there is absolutely outstanding. Impeccable timing for any service needs. Thank you! I would take my car two other dealers and they could never fit me in. They took their time to step out find out my problem and take care of it right there in the parking lot! Never seen anybody so enthusiastic to help somebody out with their vehicles. Will always be back when I'm in a jam
Thee best experience ive ever had at and repair shop. Everyone was smiling and made you feel like family. Will be back even if it's too say hi....
My experience was awesome as always. 3rd car in a row I’ve purchased from them. Got a new Sportage SX and I couldn’t be happier
We bought our Sorento at Kiefer KIA in 2013. It was a great experience then and we have no complaints whatsoever. The service department has always treated us fairly and with respect! We recently had a problem with our vehicle that involved a recall issue. We were surprised when they put in a new engine with lifetime warrant. No hassles, they just did it! Wow! We dealt with Gabriel in the service department and he was great! He kept us informed throughout the process! We are Kiefer KIA fans and would recommend them to anyone looking for a great vehicle and ...
First off I love my car and you all r very helpful.. easy to make appointment s and omg you wash my car .... thanks for helping me with apple play :)👍
Russell West has done wonders with this Dealership from service-Parts to Sales Keep up the great work Mr.West. If you are in the market for a vehicle two words KIEFER KIA
We purchased a lightly used Ford F-150 King Ranch and could not be more pleased with the vehicle and the service we received. We were treated like family and I would not hesitate to buy another vehicle from them. We were well cared for.
Technician Greg Haxby did a great job repairing our air conditioning system , we had a mode door actuator replaced. The system was not working when I brought the vehicle in and. when I left it was working great
I would recommend Kiefer Kia to anyone! Their service was excellent. Their friendliness was excellent. All around my visit to Kiefer Kia was amazing they go out of their way to make sure you are a happy customer
Came in for service and everyone was so helpful and pleasant. It only took about an hour in a half wait time. Was a wonderful experience.
Josh, the service rep, has endeavored to do everything possible to make my service appt. an easy transitional part of my day. From scheduled maintenance to any necessary attention needed, he keeps me informed and moving forward in order to get my Sorento back to me. It's great to work with him. David
I spoke with Scott Howard yesterday at Kiefer Kia over the phone!! Did the online application and emailed all requested documents. Gave him my terms: no cash down and trade in my 2015 Ford Focus that had some dis- equity plus a bit of driver side damage. Scott spent hours in his office getting me the perfect deal. I got off work yesterday at 5:30 and Scott was waiting for me out in front of the dealership at 6pm when I got there. This was actually a fun evening test driving the Soul and by 8pm I was driving off the lot ...
Easy to get an appointment very efficient customer service with well informed of any additional cost great job on that detailing took less time than anticipated
Love all people in service, fast and efficient. The only negative is that they used to wash my car after the service and now they don’t ??
I had a great salesman and finance man! They both made the sale less scary. This is my first Kia as well as my first brand new car. I would recommend keifer Kia to my family and friends
I had an awesome experience purchasing my Kia. They were friendly, and didn’t waste my time. They were up front with me the whole time. There’s no shadiness going on with these guys. They got me into a brand new car, even with kind of shaky credit. Thank you so much for helping me, and giving me a chance to rebuild my credit. I will recommend all my family and friends.
I had the best experience buying a truck from Kiefer Kia. There was no high pressure sales push and everything was cut and dry. No surprises. Rod took the time to show us how everything worked in the vehicle. Asked if we had any questions. He gave us a fair trade on our Hummer. By the time we left it felt like we were among good friends. I would definitely go back there to buy future vehicles. Color me happy!
Have had all my maintenance and repairs done at Keifer Kia and have never been disappointed. Josh always cares for my needs like my brother would. And always a pleasure talking and getting safe rides with James. Thanks again. Wendy
Both Rod & Brandon Jackson we’re unbelievable!! Best buying experience I’ve ever had!! So easy, so fast, so relaxing!! Thank you again so much!!
Mark m was the best salesman ever no pressure, worked with me to get the price and payment where I was comfortable. Will definitely recommend him to my friends and family. Thanks mark
